Shipping Policy

Shipping Policy

1. Processing Time

All orders are processed within 5 business days (Monday through Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Time

After your order is processed and leaves our fulfillment center, standard shipping typically takes 1-3 business days for delivery within the United States.

Total Delivery Time: Most customers receive their orders within 7 business days from the date of purchase.

3. Shipping Methods and Costs

3.1 Standard Shipping

  • Delivery Time: 7 business days total
  • Tracking: Tracking information provided via email once shipped

We currently offer standard shipping only and do not provide expedited shipping options.

4. Shipping Locations

4.1 Domestic Shipping

We ship to all 50 United States, including:

  • All continental U.S. states
  • Alaska and Hawaii (may require additional 1-2 days)
  • U.S. territories and military APO/FPO addresses

4.2 International Shipping

  • We offer international shipping to select countries (additional fees and customs duties may apply)

5. Order Tracking

5.1 Tracking Information

Once your order ships, you will receive:

  • Email confirmation with tracking number
  • Direct link to track your package
  • Estimated delivery date

5.2 Tracking Your Package

You can track your package using:

  • The tracking link in your shipping confirmation email
  • The carrier's website (USPS, UPS, FedEx)
  • Your Nuvirox account dashboard

6. Shipping Address Requirements

6.1 Accurate Address Information

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.

6.2 Address Changes

Address changes can only be made before your order is processed (within 1-3 business days). After processing begins, address changes may not be possible.

6.3 P.O. Boxes and Business Addresses

We ship to both residential addresses and P.O. Boxes. For business addresses, please include the company name and any suite or floor information.

7. Delivery and Package Issues

7.1 Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address provided by customer
  • Customer unavailable to receive package
  • Customer refusal of package

The package will be returned to our facility, and you may be responsible for additional shipping costs to resend.

7.2 Lost or Stolen Packages

If your package shows as delivered but you haven't received it:

  1. Check with neighbors or building management
  2. Look around your delivery area for safe placement
  3. Contact the shipping carrier first
  4. If still unresolved, contact us at support@nuvirox.com within 48 hours

7.3 Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged package and contents
  • Contact us immediately at support@nuvirox.com
  • We will work with you to resolve the issue promptly

8. Shipping Delays

8.1 Potential Delays

While we strive to meet our shipping timeframes, delays may occur due to:

  • High order volume during peak seasons
  • Weather conditions
  • Carrier delays
  • Holidays
  • Inventory shortages

8.2 Communication

We will notify you promptly if there are any delays with your order and provide updated delivery estimates when available.

9. Special Circumstances

9.1 Holiday Shipping

During major holidays and peak seasons:

  • Processing times may extend to 3-5 business days
  • Shipping times may be longer due to carrier volume
  • We recommend ordering early for time-sensitive deliveries

9.2 Large Orders

Orders containing multiple items may be shipped in separate packages to ensure faster delivery. You will receive separate tracking information for each package.

9.3 Pre-Orders and Backorders

If an item is temporarily out of stock:

  • We will notify you of the expected restock date
  • You can choose to wait or cancel your order
  • In-stock items from your order may ship separately

10. Package Protection

10.1 Standard Coverage

All packages are shipped at standard carrier risk. We do not offer additional shipping insurance.

10.2 Lost or Damaged Items

In cases where packages are confirmed lost or significantly damaged by the carrier, we will work with you to find a satisfactory resolution on a case-by-case basis.

11. Returns and Exchanges

Shipping costs for returns are the customer's responsibility unless the return is due to our error (wrong item sent, defective product, etc.). Please see our Return Policy for complete details.

12. Contact Information

For shipping-related questions or issues, please contact us:

Email: support@nuvirox.com
Address: 1425 Broadway #20-6358, Seattle, WA 98122

Please include your order number when contacting us about shipping issues.

13. Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately.

This policy ensures transparency in our shipping process and sets clear expectations for delivery timeframes and procedures.