Privacy Policy

Last Updated: June 4th 2025

1. Introduction

Nuvirox ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nuvirox.com (the "Site") and purchase our products.

Company Information:
Nuvirox
1425 Broadway #20-6358
Seattle, WA 98122
Email: support@nuvirox.com

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information you voluntarily provide when you:

• Create an account on our Site
• Make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and password)
• Communication preferences
• Product reviews and feedback
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on our Site
• Referring website
• Date and time of visits
• Cookies and similar tracking technologies data

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors
• Shipping companies
• Social media platforms (if you interact with us on social media)
• Marketing partners and analytics providers

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Customer Service

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Provide customer support and respond to inquiries
• Handle returns and refunds

3.2 Account Management

• Create and maintain your account
• Authenticate your identity
• Remember your preferences and settings

3.3 Marketing and Communications

• Send promotional emails about new products, special offers, and health tips (with your consent)
• Personalize marketing content based on your interests and purchase history
• Conduct surveys and gather feedback

3.4 Website Improvement and Analytics

• Analyze website usage and improve our Site's functionality
• Conduct research and analytics to understand customer preferences
• Enhance user experience and optimize our services

3.5 Legal and Security Purposes

• Comply with legal obligations and regulations
• Prevent fraud and ensure security
• Enforce our Terms of Service
• Protect our rights and interests

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (to process transactions)
• Shipping companies (to deliver orders)
• Email marketing platforms (to send newsletters)
• Web hosting and analytics services
• Customer support platforms

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Site. We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Until you request deletion or close your account
• Order information: For 7 years for tax and legal compliance purposes
• Marketing communications: Until you unsubscribe
• Website analytics data: Up to 26 months

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your information

8.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at support@nuvirox.com. We will respond to your request within 30 days.

9. Marketing Communications

9.1 Email Marketing

With your consent, we may send you promotional emails about our products, health tips, and special offers. You can unsubscribe from these communications at any time by:

• Clicking the "unsubscribe" link in any email
• Contacting us at support@nuvirox.com
• Updating your preferences in your account settings

9.2 Text Messages

If you provide your phone number, we may send you order-related text messages. You can opt-out by replying "STOP" to any text message.

10. Children's Privacy

Our Site and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete that information promptly.

11. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located. By using our Site, you consent to this transfer.

12. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our Site
• Sending you an email notification (if you have an account with us)
• Displaying a prominent notice on our Site

Your continued use of our Site after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@nuvirox.com
Address: 1425 Broadway #20-6358, Seattle, WA 98122

For privacy-related inquiries, please include "Privacy Policy" in the subject line of your email.

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By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.