Return Policy

1. Our 60-Day Return Guarantee

At Nuvirox, we stand behind our products and want you to be completely satisfied with your purchase. We offer a 60-day return policy from the date of purchase, allowing you ample time to try our supplements and experience their benefits.

2. Return Eligibility

2.1 Return Window

You have 60 days from the date of purchase to return any product for a full refund.

2.2 Product Condition

• Opened products are accepted - We understand you need to try our supplements to determine their effectiveness
• Products should not be completely empty or damaged beyond normal use
• Original packaging is preferred but not required
• Products must be returned in reasonably good condition

2.3 What Can Be Returned

• All Nuvirox products including MyCo10x™
• Single items or entire orders
• Products purchased with promotional discounts or offers

3. How to Initiate a Return

3.1 Contact Us First

Before sending any items back, you must contact us to initiate the return process:

• Email: support@nuvirox.com
• Include: Your order number and reason for return
• Response Time: We will respond within 24-48 hours with return instructions

3.2 Return Authorization

Once you contact us, we will provide you with:

• Return authorization number
• Specific return shipping address
• Return instructions and any required forms

Important: Do not send products back without first contacting us, as returns without authorization may not be processed.

4. Return Shipping Process

4.1 Customer Responsibility

• You are responsible for all return shipping costs
• You must ship the item back to the address we specify
• We recommend using a trackable shipping method
• Package items securely to prevent damage during transit

4.2 Return Address

The return address will be provided when you contact us for return authorization. Do not use our main business address for returns.

4.3 Shipping Recommendations

• Use a trackable shipping service (USPS, UPS, FedEx with tracking)
• Consider purchasing shipping insurance for valuable items
• Keep your shipping receipt and tracking number
• Allow 5-10 business days for return transit

5. Refund Processing

5.1 Processing Time

Once we receive your returned item:

• We will inspect the returned product within 2-3 business days
• Approved refunds will be processed within 5-7 business days
• You will receive email confirmation when your refund is processed

5.2 Refund Method

• Refunds will be credited to your original payment method
• Credit card refunds may take 3-5 additional business days to appear on your statement
• PayPal refunds are typically instant once processed

5.3 Refund Amount

• Full product price will be refunded for approved returns
• Original shipping costs are non-refundable
• Return shipping costs are not reimbursed (unless return is due to our error)

6. What Is Not Refunded

• Original shipping charges (unless we made an error)
• Return shipping costs paid by customer
• Processing fees from payment methods (if applicable)

7. Exchanges

7.1 Exchange Policy

We do not offer direct product exchanges. If you want a different product:

1. Return the original item following our return process
2. Place a new order for the desired product
3. This ensures faster processing and accurate inventory management

7.2 Defective or Wrong Items

If we sent you the wrong item or a defective product:

• Contact us immediately at support@nuvirox.com
• We will provide a prepaid return label
• We will expedite your replacement or refund
• You will not be charged for return shipping in these cases

8. Special Circumstances

8.1 Subscription Orders

If you have a subscription:

• Individual shipments can be returned following this same policy
• Contact us to discuss subscription modifications or cancellations
• Future shipments can be paused while returns are processed

8.2 Bulk or Multiple Item Orders

• Each item in your order can be returned individually
• Partial returns are accepted
• Refunds will be prorated based on returned items

8.3 Promotional Orders

• Products purchased with discounts or promotions are eligible for return
• Refund amount will be the actual amount paid for the item
• If returning part of a promotional bundle, adjusted pricing may apply

9. Return Tracking and Status

9.1 Tracking Your Return

• Use the tracking number from your return shipment
• Contact us if your return shows delivered but hasn't been processed within 5 business days
• We will provide updates on return processing upon request

9.2 Return Confirmation

You will receive email confirmation at each step:

• When we receive your returned item
• When your return is approved or if there are any issues
• When your refund is processed

10. Damaged Returns

10.1 Return Shipping Damage

If your return arrives damaged due to shipping:

• We will work with you to resolve the issue
• Photos of shipping damage may be required
• We may still process your refund depending on the circumstances

11. Return Policy Limitations

11.1 Time Limits

• Returns must be initiated within 60 days of purchase
• Items must be shipped back within 10 days of receiving return authorization
• Late returns may not be accepted

11.2 Condition Requirements

We reserve the right to refuse returns that are:

• Completely empty containers (normal use is acceptable)
• Severely damaged beyond reasonable use
• Missing essential components or packaging

12. Customer Service

12.1 Questions About Returns

If you have any questions about our return policy or need assistance:

• Email: support@nuvirox.com
• Include: Order number and specific question
• Response: We aim to respond within 24-48 hours

12.2 Return Issues

If you experience any problems with your return:

• Contact us immediately with your return tracking number
• We will investigate and resolve issues promptly
• Customer satisfaction is our priority

13. Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on our website and will apply to purchases made after the update date.

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We believe in our products and want you to feel confident in your purchase. Our 60-day return policy reflects our commitment to customer satisfaction and product quality.